Privacy Policy – BajLive Online Casino Pakistan

This Privacy Policy explains how BajLive (operated at bajlive.wine) collects, uses, stores, and protects the personal information of players registered on the platform. By creating a BajLive account or using any part of the platform, you acknowledge that you have read this policy and consent to the processing of your data as described here.

BajLive is operated for the Pakistan market and serves players who use the platform for online casino games, sports betting, and related entertainment. We are committed to handling your personal data responsibly, transparently, and in a way that respects your privacy as a Pakistani user.

This policy applies to all BajLive services including the website at bajlive.wine, mobile browser access, and all features of the platform including Live Casino, Slots, Teen Patti, Baccarat, Cricket Betting, Ludo Games, and the BajLive promotional and referral programmes. It should be read alongside our Terms and Conditions.

BajLive collects personal data across several categories. Here is a clear breakdown of what we collect and why each category exists:

BajLive does not collect sensitive personal data such as biometric data, health information, or political or religious views.

BajLive collects data through the following methods:

• Direct input: When you register an account, complete the verification process, make a deposit or withdrawal, contact support, or respond to a promotion.
• Automated collection: When you use the platform, BajLive's systems automatically log technical and usage data including your IP address, device information, pages visited, and session activity.
• Payment processors: When you make a deposit or request a withdrawal, your payment provider (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card network) confirms transaction details to BajLive. Full payment credentials are handled by the processor and are not transmitted to or stored on BajLive's servers.
• Identity verification providers: If BajLive uses a third-party verification service to confirm your identity documents, that provider may share a verification result with BajLive (confirmed / not confirmed) without sharing the full document content.
• Cookies and similar technologies: See Section 8 for full details on how BajLive uses cookies on its platform.

BajLive uses your personal data for the following purposes:

• Running your account: Creating and managing your BajLive account, processing logins, and maintaining your preferences and settings.
• Processing transactions: Handling deposits, withdrawals, and bet settlements in PKR through your chosen payment method.
• Identity verification: Confirming that you are who you say you are, that you meet the minimum age requirement of 18, and that your payment method belongs to you.
• Fraud and security: Detecting unusual account activity, preventing unauthorised access, identifying multiple accounts, and monitoring for money laundering or abuse of promotions.
• Customer support: Responding to your queries, resolving disputes, and maintaining a record of communications for quality assurance.
• Responsible gaming: Monitoring usage patterns to identify potential problem gambling, applying limits you have set, and contacting you if patterns suggest intervention may be appropriate.
• Platform improvement: Analysing usage data to understand which features are used, where problems occur, and how the BajLive experience can be made better for Pakistani players.
• Marketing: Sending you promotional offers and updates about BajLive — only with your consent and always with a clear opt-out. See Section 13.
• Legal compliance: Retaining records required by applicable anti-money laundering and financial regulations.

BajLive processes your personal data on the following legal bases:

• Contract performance: Processing your data is necessary to provide the BajLive service you signed up for — running your account, processing bets and payments, and delivering customer support.
• Legitimate interests: BajLive has a legitimate interest in preventing fraud, detecting multiple accounts, maintaining platform security, and improving its services — provided these interests are not overridden by your privacy rights.
• Legal obligation: BajLive is required to verify player identities, retain transaction records, and report suspicious activity under applicable financial regulations.
• Consent: For marketing communications and non-essential cookies, BajLive relies on your explicit consent, which you can withdraw at any time.

BajLive does not sell, rent, or share your personal data with third parties for commercial or marketing purposes. This is a firm commitment, not a policy provision that is qualified elsewhere in this document.

BajLive does share limited data with third parties where it is necessary to operate the platform:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banks, and card networks receive the data required to process your deposits and withdrawals. Each processor has its own privacy policy and security obligations.
• Identity verification providers: If a third-party KYC (Know Your Customer) provider is used, they receive the verification documents you submit and return a verification result to BajLive.
• Game studios: Game providers that supply titles to BajLive's lobby may receive anonymised or pseudonymised gameplay data for their own analytics. They do not receive your identity or contact data.
• IT and hosting providers: Cloud hosting and infrastructure providers who process data on BajLive's behalf under contractual data processing agreements.
• Regulatory and law enforcement authorities: Where required by law or in response to a valid legal request, BajLive may be required to disclose account information to relevant authorities. BajLive will notify you of such requests where legally permitted to do so.

BajLive processes all transactions in Pakistani Rupees (PKR) through licensed payment service providers. The way payment data is handled is as follows:

• BajLive does not store full card numbers on its servers. Card transactions are tokenised by the payment processor, and BajLive retains only a reference token and the last four digits of the card number for record-keeping purposes.
• Easypaisa and JazzCash mobile wallet transactions are confirmed directly between the wallet provider and BajLive's payment gateway. BajLive retains the mobile number associated with the wallet and transaction reference numbers.
• Bank IBFT transfers are processed through your bank. BajLive retains your account title and bank reference for withdrawal purposes.
• All payment records are retained for a minimum of five years for regulatory compliance purposes.

If you believe a transaction on your BajLive account was not authorised by you, contact support@bajlive.wine immediately. BajLive will investigate and respond within 24 hours.

BajLive uses cookies and similar technologies on its platform. Cookies are small data files stored on your device that help the platform function correctly and improve your experience.

BajLive does not use advertising or tracking cookies. No third-party advertising network has cookie access on BajLive's platform.

You can manage your cookie preferences through your browser settings at any time. Disabling essential or security cookies will prevent BajLive from functioning correctly and you will not be able to log in.

BajLive retains your personal data for as long as is necessary for the purposes it was collected and to meet our legal obligations. Here is a general guide to retention periods:

• Active accounts: All account and transaction data is retained for the duration of your account and for five years after account closure.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction in line with anti-money laundering regulations.
• Identity verification documents: Retained for five years after account closure.
• Support communications: Retained for three years unless the communication relates to a formal dispute, in which case it is retained for five years.
• Usage and analytics data: Aggregated analytics data is retained indefinitely in anonymised form. Session-level data tied to your account is retained for two years.
• Marketing preferences: Retained for as long as your account is active. If you withdraw consent to marketing, that preference is recorded and retained permanently so it can be honoured.

When data is no longer required, it is securely deleted or anonymised. BajLive conducts regular data audits to ensure that data is not retained beyond its required period.

BajLive takes data security seriously and applies the following technical and organisational measures to protect your personal information:

• 256-bit SSL encryption on all data transmitted between your device and BajLive's servers — the same standard used by major banks.
• Encrypted storage for all sensitive data at rest on BajLive's servers, including personal and financial information.
• Access controls: Only authorised BajLive personnel with a legitimate need to access your data can do so. Access is logged and regularly audited.
• Two-factor authentication: Available for all BajLive player accounts. We strongly recommend enabling this in your account security settings.
• Fraud monitoring: Automated systems monitor all account activity for unusual patterns — such as logins from new devices or locations, rapid sequential transactions, or patterns consistent with account takeover.
• Penetration testing: BajLive's platform is subject to regular third-party security testing to identify and address vulnerabilities before they can be exploited.

No online platform can guarantee absolute security against all threats. While BajLive takes industry-standard precautions, you should also take steps to protect your own account — use a strong, unique password and do not share your login credentials with anyone.

As a BajLive player, you have the following rights over the personal data we hold about you. To exercise any of these rights, contact us at support@bajlive.wine with the subject line "Data Rights Request".

BajLive will acknowledge all data rights requests within 48 hours and complete the action within 14 calendar days. If a request is complex or there are multiple requests, we may extend this to 30 days and will notify you accordingly.

BajLive is strictly for players aged 18 and over. We do not knowingly collect, process, or retain personal data from anyone under 18 years of age.

Age verification is a required step during the BajLive registration process. If BajLive discovers or is notified that an account has been registered by a person under 18, the account will be closed immediately, all funds will be returned to the original payment source, and all associated data will be deleted.

If you believe a minor has registered on BajLive, please notify us immediately at support@bajlive.wine. BajLive takes underage gambling prevention seriously and will act on any credible report without delay.

BajLive sends marketing communications — including promotional offers, bonus announcements, new game notifications, and tournament information — to players who have opted in to receive them. We do this via SMS to your registered mobile number and email to your registered address.

• Opting out: You can unsubscribe from BajLive marketing at any time by clicking the unsubscribe link in any marketing email, by replying STOP to any SMS, or by updating your communication preferences in your account settings under Profile > Notifications.
• Opting out is instant: BajLive honours opt-out requests within 24 hours. You may receive one further communication in the processing period but will not receive any after that.
• Transactional communications are separate: Opting out of marketing does not affect account-related communications such as deposit confirmations, withdrawal notifications, security alerts, or support responses. These are essential service messages and will continue regardless of your marketing preferences.
• BajLive does not share your contact data with third-party marketers for their own promotional purposes under any circumstances.

BajLive may update this Privacy Policy from time to time to reflect changes in our practices, technology, regulations, or other operational requirements. The effective date at the top of this page will be updated whenever a revision is made.

When significant changes are made — particularly those that affect how your data is used or what rights you have — BajLive will notify registered players via email and/or an in-platform notification visible on your next login. Minor clarifications or corrections may be made without notice.

Continued use of BajLive after the effective date of an updated Privacy Policy constitutes acceptance of the revised policy. If you do not agree with the updated terms, you may request account closure by contacting support@bajlive.wine.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how BajLive handles your personal data, please contact us through the following channels:

• Email: support@bajlive.wine — include "Privacy Query" or "Data Rights Request" in the subject line so it reaches the right team immediately.
• Live Chat: Available 24/7 from within your BajLive account. State that your query is privacy-related and it will be escalated to our data team.
• Response time: Privacy queries are acknowledged within 48 hours and fully responded to within 14 calendar days.
• Languages: Our support team handles privacy queries in both English and Urdu.